LEVEL 2 AWARD IN CUSTOMER SERVICE
This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations.
It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
Our courses are designed to deliver the highest standard of development and training, all of our qualifications are accredited and certified by two of the leading suppliers of compliance, work-based learning and apprenticeship qualifications.
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COURSE DURATION?
1 day
PRICE:
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COURSE DATES?
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WHO SHOULD ATTEND?
This qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
WHAT YOU WILL LEARN?
The content of the course will be delivered over 2 units.
Unit 1: Delivery of Effective Customer Service
Upon completion of unit 2 the learner will:
- Describe the principles of customer service
- Understand how customer needs and expectations are formed
- Understand principles of responding to customers’ problems or complaints
- Identify the interpersonal and team working skills required in the customer service environment
- Identify the legislation which supports the customer service process
Unit 2: Supporting the customer service environment
Upon completion of unit 1 the learner will:
ASSESSMENT
This qualification is assessed through completion of a portfolio of evidence, which will be internally quality assured by the Centre.
YOU’LL ALSO RECEIVE…
Each learner will receive a course handbook.
CERTIFICATION
The level 2 Award in Customer Service has been accredited by the regulators of England, Wales and Northern Ireland (Ofqual and the Welsh Government) and is part of the Qualifications and Credit Framework (QCF).
It is supported by the Standard Setting Body, Council for Administration (CFA).